Refund policy

At Mika's Studio, we take care to ensure our product descriptions are accurate and detailed so you know exactly what to expect. Each piece is thoughtfully curated and described on our product pages.

ORDER CANCELLATION POLICY

You may request changes to your order or cancel it within 24 hours of placement.

We often ship quickly—sometimes within just a few hours—so please contact us as soon as possible if you need to make changes.

Once an order has shipped, we can no longer edit or cancel it. At that point, you'll need to receive the item before requesting a return or exchange.

Please note: all shipping costs for returns or exchanges are covered by the customer.

For order changes or cancellations, please contact us at hello@mikastudio.shop.

RETURN POLICY

To be eligible for a return, items must be in their original packaging. Returns must be requested within 5 days of receipt.

We will cover shipping costs and issue refunds for:

  • Products with manufacturing defects
  • Items that differ significantly from what was ordered
  • Incorrect size shipped
  • Items damaged upon receipt

For damaged items, there's no need to return them. Simply send a photo or video to hello@mikastudio.shop. Once received, we'll issue a replacement or refund.

Please report damaged, missing, or incorrect items within 14 days of delivery. Claims after this period will not be eligible for refund or replacement.

The buyer is responsible for shipping costs if:

  • The product does not meet personal expectations
  • The selected size does not fit
  • The customer wants to exchange for another product

Please note: original outbound shipping fees are non-refundable under any circumstances.

SIZE GUIDE

We provide detailed measurements in each product description. Please refer to our size guide before ordering. 

If we shipped the wrong item or the wrong size, or if your item arrives damaged, we will gladly accept the return and cover the return shipping cost.

If the size you selected does not fit, you may still return the item within 14 days of delivery, provided it is unworn, unused, and returned in its original condition and packaging. In this case, return shipping costs are the responsibility of the customer.

Once your return is received and inspected, refunds are issued to the original payment method within 1–5 business days.


REFUND POLICY

How can I get a refund?

Customer satisfaction is our priority. We process refunds for valid claims. If you receive a damaged, missing, or incorrect item, please report it promptly and we'll be happy to process your refund or send a replacement.

How long does it take to get a refund?

Once we receive and inspect your returned item, we'll send you an email confirmation. Your refund will be processed and credited to your original payment method within 1 to 5 business days.

For late or missing refunds:

If you haven't received your refund:

  1. Check your bank account
  2. Contact your credit card company (it may take time to reflect)
  3. Contact your bank (there's often processing time)
  4. If you still haven't received it, contact us at hello@mikastudio.shop